--- title: Managed Services FAQ - Part 1 description: To help gain understanding we have put together this blog Managed Services - Customer FAQ's to provide insight into our MS solution image: https://blog.iptel.com.au/hubfs/Blogs/Managed%20Services%20-%20Customer%20FAQs/Managed%20Services%20-%20Customer%20FAQs.gif --- [![IPTellogo-byline-2020-dark-v2-pnd-optimised-500 (1)](https://blog.iptel.com.au/hs-fs/hubfs/IPTellogo-byline-2020-dark-v2-pnd-optimised-500%20(1).png?width=200&height=59&name=IPTellogo-byline-2020-dark-v2-pnd-optimised-500%20(1).png "IPTellogo-byline-2020-dark-v2-pnd-optimised-500 (1)")](https://iptel.com.au) - [Home](https://iptel.com.au/) - [Solutions](https://iptel.com.au/solutions) Technologies - [Cisco Access Manager](https://iptel.com.au/technologies/cisco-access-manager) - [Cisco Catalyst Centre](https://iptel.com.au/technologies/cisco-catalyst-center) - [Cisco Meraki](https://iptel.com.au/technologies/cisco-meraki) - [Cisco SDA Fabric](https://iptel.com.au/technologies/cisco-sda-fabric) - 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[Education and Campuses](https://iptel.com.au/industries/education) - [Healthcare and Clinical](https://iptel.com.au/industries/healthcare) - [Aged Care](https://iptel.com.au/industries/aged-care) Enterprise - [Enterprise Networks](https://iptel.com.au/industries/enterprise) Industrial - [Mining and Camps](https://iptel.com.au/industries/mines) - [Utilities](https://iptel.com.au/industries/utilities) Retail & Warehousing - [Retail](https://iptel.com.au/industries/retail-and-stores) - [Warehousing](https://iptel.com.au/industries/warehousing) Entertainment - [Stadiums](https://iptel.com.au/industries/stadiums) - [Hospitality](https://iptel.com.au/hospitality-and-hotels) - [MSP](https://iptel.com.au/managed-services) Meraki MSP - [Meraki Access and Security](https://iptel.com.au/managed-services/meraki-access-and-security) - [Meraki SD Wan](https://iptel.com.au/managed-services/meraki-sd-wan) Cisco MSP - [Cisco Secure Access](https://iptel.com.au/managed-services/cisco-secure-access) - [Security Service Edge](https://iptel.com.au/manged-services/security-service-edge) FSO MSP - [Full Stack Observability](https://iptel.com.au/managed-services/full-stack-observability) Meeting Rooms MSP - [Meeting Rooms as a Service](https://iptel.com.au/managed-services/meeting-rooms-as-a-service) - [Blog](https://blog.iptel.com.au) - [Resources](https://iptel.com.au/resources) Free Resources - [Top Wi-Fi Secrets](https://iptel.com.au/top-8-wi-fi-secrets) - [Cisco SDA Fabric](https://iptel.com.au/the-cios-guide-to-sda-fabric) - [Catalyst Center Enablement](https://iptel.com.au/cisco-catalyst-center-enablement) Assessments - [Cloud AI Assessment](https://score.iptel.com.au/cloud-ai-assessment) - [Collaboration Assessment](https://score.iptel.com.au/collaboration-assessment) - [Network Assessment](https://score.iptel.com.au/network-assessment) - [Security Assessment](https://score.iptel.com.au/security-assessment) - [Splunk Assessment](https://score.iptel.com.au/splunk-assessment) Tools - [Automating Meraki](https://www.automatingmeraki.com) - [MAC Address Converter](https://iptel.com.au/resources/mac-address-converter) - [MSP Assessment Tool](https://score.iptel.com.au/cisco-managed-services) - [Thousand Eyes Option Tool](https://score.iptel.com.au/thousandeyes) Demos and Design - [Request a Meraki Demo](https://iptel.com.au/free-meraki-demo) - [FREE Meeting Room Design](https://iptel.com.au/schedule-meeting-room-design-session) - [Catalyst Center Enablement](https://iptel.com.au/cisco-catalyst-center-enablement) - [About](https://iptel.com.au/about-us) IPTel Solutions - [About us](https://iptel.com.au/about-us) - [Job Applications](https://careers.iptel.com.au/job-application) - [Privacy Policy](https://iptel.com.au/privacy-policy) - [Careers Blog](https://careers.iptel.com.au) Contact Us - [Contact Us Form](https://iptel.com.au/contact-us) - [Email Us](mailto:sales@iptel.com.au) Customer - [Customer Feedback](https://iptel.com.au/customer-feedback) - [Customer Referral](https://iptel.com.au/customer-referral) - [Terms and Conditions](https://iptel.com.au/terms-and-conditions) News Stories - [IPTel partners for monitoring for Meeting Rooms as a Service](https://www.commsbusiness.co.uk/content/news/highlight-partners-with-iptel-solutions) - [Webex Monitoring with Highlight](https://itbrief.co.uk/story/highlight-iptel-add-webex-monitoring-for-meeting-rooms) - [ITBrief with Meeting Room Monitoring](https://itbrief.com.au/story/highlight-iptel-add-webex-monitoring-for-meeting-rooms) - [Cisco Webex Meeting Rooms Monitoring](https://telconews.co.uk/story/highlight-iptel-add-webex-monitoring-for-meeting-rooms) - [IPTel adopts Highlight](https://itbrief.com.au/story/iptel-adopts-highlight-to-enhance-managed-services) - [Highlight MSP Upgrade](https://datacentre.solutions/news/71753/iptel-solutions-upgrade-with-highlights-service-platform) - [Cisco 360](https://www.crn.com.au/news/2026/networking/aussie-partners-react-cisco-360) - [DP World Transformation](https://www.cisco.com/site/us/en/about/case-studies-customer-stories/dp-world.html) - [Cisco Managed Services](https://www.arnnet.com.au/article/1251771/how-partners-can-take-a-leap-of-faith-with-managed-services.html) - [Project Delivery Excellence](https://channellife.com.au/story/cisco-honours-top-nz-partners-cisco-live) - [Great Place to Work](https://greatplacetowork.com.au/companies/iptel-solutions/) - [Wi-Fi Doesn't have to be Unreliable](https://www.techpartner.news/feature/iptel-wi-fi-doesnt-have-to-be-unreliable-494069) Buying from IPTel - [Buying Panels](https://iptel.com.au/professional-supply-panels) - [IPTel Store](https://store.iptel.com.au) - [Request a Quote](https://iptel.com.au/request-a-quote) - [Managed Services](https://iptel.com.au/managed-services-enquiry) Case Studies - [DP World Video](https://blog.iptel.com.au/hubfs/Case%20Studies/DP%20World_Case_Study.mp4) - [DP World](https://blog.iptel.com.au/dp-world-case-study) - [Backup Assure](https://blog.iptel.com.au/backup-assure-a-disaster-recovery-case-study) - Home [Get in Touch](https://iptel.com.au/contact-us) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ## Managed Services FAQ - Part 1 Dec 19, 2025 IPTel offer [Managed Services](https://info.iptel.com.au/managed-services) as part of our business solutions. When customers come to us, they often have similar questions regarding the level of support and the technicalities of what is covered as part of our Managed Service. [![Managed Services - Customer FAQs](https://blog.iptel.com.au/hs-fs/hubfs/Blogs/Managed%20Services%20-%20Customer%20FAQs/Managed%20Services%20-%20Customer%20FAQs.gif?width=489&height=275&name=Managed%20Services%20-%20Customer%20FAQs.gif)](https://info.iptel.com.au/managed-services) We wanted to take some time to show you some frequently asked questions we get from customers which will provide you a more detailed insight into our Managed Service Solution here at IPTel.  ASSOCIATED BLOGS: - [Managed Services: Top 5 Benefits](https://blog.iptel.com.au/managed-services-top-5-benefits) - [Top 8 Secrets to Great Wi-Fi](https://info.iptel.com.au/top-8-wi-fi-secrets) - [Wi-Fi Design: Business Requirements](https://blog.iptel.com.au/wi-fi-design-business-requirements) - [Wi-Fi Design: Technical Requirements](https://blog.iptel.com.au/wi-fi-design-technical-requirements) --- ## Why do we need Network Management when we have Meraki Dashboard? [![Meraki Managed Service](https://blog.iptel.com.au/hs-fs/hubfs/Blogs/Meraki%20Managed%20Services/Meraki%20Managed%20Service.gif?width=254&height=143&name=Meraki%20Managed%20Service.gif)](https://blog.iptel.com.au/meraki-managed-service)Our solution is about bringing the right people with the right skills across your infrastructure to monitor it, manage the network respond to incidents and keep your network operating smoothly.   While Meraki provides excellent user interface capabilities from Meraki Cloud, having the right eyes on the environment and intelligent alerting setup with rapid response from dedicated network operations teams is really where the value comes from. ASSOCIATED BLOGS: - [FREE Meraki Demo](https://blog.iptel.com.au/free-meraki-demo) - [Meraki Dashboard](https://blog.iptel.com.au/cisco-meraki-dashboard) - [Managed Services - D3 Meraki Support](https://blog.iptel.com.au/managed-services-d3-meraki-access) --- ## What happens when Hardware stops working? In this scenario alerts will be triggered allowing us to inspect the network interface and run diagnostic checks to assess the problem.   [![Managed Services Incident Management](https://blog.iptel.com.au/hs-fs/hubfs/Blogs/Managed%20Services%20Incident%20Management/Managed%20Services%20Incident%20Management%20(Instagram).gif?width=175&height=175&name=Managed%20Services%20Incident%20Management%20(Instagram).gif)](https://blog.iptel.com.au/managed-services-incident-management)Our expert Engineers will be able to remotely remediate most issues however in the instance that physical on-site work is required we will take the steps to manage and co-ordinate with on-site presence to carry out physical checks.   In the instance that it is determined that physical IPTel on-site attendance is required beyond this, for local reboots, cable jumping, we have a pool of local personnel who are able to attend site and undertake physical on-site remediation work.    The uncertainty of the frequency of this issue means we have a variable cost model associated with it. ASSOCIATED BLOGS: - [Managed Services](https://info.iptel.com.au/managed-services) - [Cisco Powered Managed Services](https://blog.iptel.com.au/cisco-powered-managed-services) - [Incident Management](https://blog.iptel.com.au/managed-services-incident-management) - [Managed Services - D6 Cisco Secure Access](https://blog.iptel.com.au/managed-services-d6-cisco-secure-access) --- ## What Certifications do our Engineers have? Our Engineers have a mix of CCNA, CCNP and CCIE accreditations which provide Customers confidence their environments are maintained and managed correctly and efficiently. ASSOCIATED BLOGS: - [Working at IPTel Solutions](https://careers.iptel.com.au/working-at-iptel-solutions) --- ## How do we manage devices of Customers who are Remotely Working? Our managed service offering is designed to support network infrastructure; not end user devices.   As a result, we wouldn't be managing the end user compute devices, however we can manage the SD-WAN underpinning their secure connectivity and, in the instance we are managing their remote user Edge Appliance, that device as well.   We can also manage the VPNs enabling your business. ASSOCIATED BLOGS: - [Managed Services](https://info.iptel.com.au/managed-services) - [Cisco Powered Managed Services](https://blog.iptel.com.au/cisco-powered-managed-services) - [Managed Services - D4 Meraki SDWAN](https://blog.iptel.com.au/managed-services-d4-meraki-sd-wan) --- ## Summary In this blog, we ran through a selection of common FAQ's we get from Customers on our Managed Service platform. If you're interested to know more, please[complete our managed services request form](https://info.iptel.com.au/managed-services). Managed Services mean a lot of things to different people. As you can see from this blog, we have built our Managed Service around delivering what's most important for our customers - peace of mind that your network is being looked after. ASSOCIATED BLOGS: - [Managed Services](https://info.iptel.com.au/managed-services) - [Cisco Powered Managed Services](https://blog.iptel.com.au/cisco-powered-managed-services) - [Meraki Powered Managed Services](https://blog.iptel.com.au/meraki-managed-service) - [Cisco Powered Managed Services: Request More Info](https://info.iptel.com.au/managed-services) #### Related Articles ###### [Managed Services FAQ - Part 2](https://blog.iptel.com.au/managed-services-faq-part-2) Dec 19, 2025 ###### [Building AI into our Managed Services](https://blog.iptel.com.au/building-ai-into-our-managed-services) Nov 27, 2025 ###### [Application Dependency Monitoring - FAQ](https://blog.iptel.com.au/application-dependency-monitoring-faq) Sept 12, 2025 ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "IPTel Solutions", "url" : "https://blog.iptel.com.au/author/iptel-solutions" }, "dateModified" : "2025-12-19T02:13:11.846Z", "datePublished" : "2025-12-19T02:00:47.000Z", "headline" : "Managed Services FAQ - Part 1", "image" : [ "https://blog.iptel.com.au/hubfs/Blogs/Managed%20Services%20-%20Customer%20FAQs/Managed%20Services%20-%20Customer%20FAQs.gif" ], "mainEntityOfPage" : { "@id" : "https://blog.iptel.com.au/managed-services-faq-part-1", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.iptel.com.au/hubfs/IPTel_Solutions_February2020%20-%20Header%20SiteMap/Images/IPTellogo-byline-2020-dark-v2.png" }, "name" : "IPTel Solutions Pty Ltd" } } ```