Managed Services FAQ - Part 2

Welcome to the second in a series of blogs centred around Managed Services and common Managed Services - Customer FAQ's.

This blog expands on some of the topics we discussed in Part 1

Managed Services - Customer FAQs

If you are interested in Managed Services, please reach out to us and a member of our Sales team will be in touch with you very shortly.


Is it risky to store essential data with a 3rd part provider?


IPTel are accessing telemetry data only, not the actual underlying data, and we are ISO27001 accredited, with all the applicable protection that this accreditation provides. 


What are my options for Infrastructure in Managed Services?

As a Cisco Powered Services accredited Managed Service Provider, we support Cisco networks and Cisco Meraki networks. 


Our expertise, derived from many years of working with this strategic Vendor Partner, investment in our MS team, and this accreditation places us in a strong position to expertly manage these network environments.


Why outsource just parts of IT Management?

Cisco Powered Managed Services (Instagram)Assigning the responsibility for managing the core network allows you to focus your teams on CX, SAAS platforms to drive organizational agility, digitized workflows, and competitive differentiation through technology. 


It also allows you to focus on Security and other strategic IT initiatives that are often pushed back to cope with the core support of your Network


How do we manage Security Firewall Changes?

We are an ITIL aligned Managed Services provider.

All changes are assessed accordingly internally for Impact/Urgency and classified accordingly. We operate and manage dedicated CAB's for our customers to ensure any changes are formally proposed, discussed and approved prior to implementation.



In this blog, we ran through a selection of common FAQ's we get from Customers on our Managed Service platform.

If you're interested to know more, please complete our managed services request form.

Managed Services mean a lot of things to different people. As you can see from this blog, we have built our Managed Service around delivering what's most important for our customers - peace of mind that your network is being looked after.


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