Cisco Live is an unparalleled opportunity to connect with industry leaders, deepen customer relationships, and explore cutting-edge innovations. Alongside our sales and management team attending our SNR project manager attended Cisco Live, focusing on fostering customer-centricity and collaboration with industry and peers. Here's a recap of the highlights from this incredible four-day event through the lens as a project manager.
-1.png?width=1461&height=937&name=Media%20(2)-1.png)
Day 1: Arrival and Customer Connections
The journey began with meeting the interstate team and the day quickly transitioned into meaningful customer interactions; we’re reminded that face to face interactions really do strengthen partnerships.
In the evening, the IPTel team hosted a customer appreciation event. It was a wonderful opportunity to reconnect with key clients, partners, colleagues and deepen relationships and exchanging ideas. The event set the tone for a customer-first approach that carried throughout the conference.
Day 2: Insights and Building Relationships
Day 2 started early with a networking Breakfast, providing an excellent platform to meet new contacts and discuss shared goals. The first keynote session highlighted Cisco’s focus on AI and security—both critical areas for driving customer success.
Throughout the day, our project manager participated in discussions with clients and partners, learning about their current challenges and exploring collaborative opportunities. Key moments included brainstorming sessions around security solutions and catching up with long-time customers to strengthen trust and alignment.
The evening ended with an event, adding a touch of informal networking to an already productive day.
Day 3: Exploring Solutions and Collaborating
Day 3 brought opportunities to delve deeper into the World of Solutions, where Cisco’s innovations were on full display. The project manager also found time to assist clients with real-time problem-solving and future project planning, reflecting a strong commitment to customer-centricity.
One of the highlights was a meeting with a platform manager from a key client organisation, discussing plans for a technology refresh. The day concluded with Cisco’s finale event—a vibrant celebration featuring food stalls, games, live music, and even a mini rollercoaster, emphasizing the importance of both work and play in building lasting partnerships.
Day 4: Wrapping Up with Impact
The final day was all about reflection and next steps. A breakfast meeting with Cisco colleagues set the stage for discussions around strategic alignment. The closing keynote showcased inspiring projects that leverage technology to solve real-world problems, reinforcing the conference’s customer-first theme.
Later in the day, our project manager connected with clients to review ongoing projects and explore ways to enhance collaboration. A late afternoon walk with colleagues provided a chance to unwind and reflect on the insights gained throughout the event.
Key Takeaways: Putting Customers First
- Customer-Centric Reputation: Our team's dedication to customer success was consistently recognized, reinforcing the value of a customer-first mindset.
- The Power of Networking: Building and nurturing relationships remains at the heart of delivering value to clients.
- Collaboration is Key: Working closely with clients and partners to understand their needs drives impactful solutions.
Cisco Live 2024 was a testament to the power of customer-centricity. By prioritizing customer relationships and aligning with their goals, our team continues to deliver exceptional outcomes. Here’s to carrying forward these lessons and strengthening our partnerships in the year ahead.
"Cisco Live’s theme for 2024 was “Go Beyond.” And from Wi-Fi 7 and Secure Access to Splunk and AppDynamics, there was no shortage of new innovations. And for Cisco, innovation is all about the customer, whether hyperscalers or smaller businesses.
Cisco is laying the foundation for that future with products and solutions that are powered by AI — and enable AI — products that are available today, like Unified Observability Experience from Cisco and Splunk, ThousandEyes, Nexus Hyperfabric AI, and Hypershield security."
(Source: Cisco Live Melbourne: network innovations for an AI world)
If you’d like to know more details about AI innovation, please reach out to our sales team sales@iptel.com.au
If you have any questions relating to Wi-Fi or the conference please don't hesitate to contact us
