--- title: "Application Dependency Monitoring: FAQs Answered" description: "Application dependency monitoring FAQs for IT leaders: what it is, how ThousandEyes delivers it, what drives the cost and what managed support includes." image: https://blog.iptel.com.au/hubfs/Blogs/Application%20Dependency%20Monitoring%20FAQs/adm-faqs-square-feature.jpg --- [![IPTellogo-byline-2020-dark-v2-pnd-optimised-500 (1)](https://blog.iptel.com.au/hs-fs/hubfs/IPTellogo-byline-2020-dark-v2-pnd-optimised-500%20(1).png?width=200&height=59&name=IPTellogo-byline-2020-dark-v2-pnd-optimised-500%20(1).png "IPTellogo-byline-2020-dark-v2-pnd-optimised-500 (1)")](https://iptel.com.au) - [Home](https://iptel.com.au/) - [Solutions](https://iptel.com.au/solutions) Technologies - [Cisco Access Manager](https://iptel.com.au/technologies/cisco-access-manager) - [Cisco Catalyst Center](https://iptel.com.au/technologies/cisco-catalyst-center) - [Cisco Meraki](https://iptel.com.au/technologies/cisco-meraki) - [Cisco SDA Fabric](https://iptel.com.au/technologies/cisco-sda-fabric) - 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[Request a Quote](https://iptel.com.au/request-a-quote) - [Managed Services](https://iptel.com.au/managed-services-enquiry) Case Studies - [DP World Video](https://blog.iptel.com.au/hubfs/Case%20Studies/DP%20World_Case_Study.mp4) - [DP World](https://blog.iptel.com.au/dp-world-case-study) - [Backup Assure](https://blog.iptel.com.au/backup-assure-a-disaster-recovery-case-study) [Contact Us](https://iptel.com.au/contact-us) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. ## Application Dependency Monitoring: FAQs Answered Sept 21, 2026 When a business-critical application slows down, the first question is always the same: is it us, the internet or the provider? Application dependency monitoring exists to answer that quickly. In this blog, we'll work through the questions customers ask us most often — what it is, how you get it, what it's worth, what drives the cost and what support looks like. ![Application dependency monitoring FAQs: ThousandEyes tests across internet, cloud and SaaS paths](https://blog.iptel.com.au/hs-fs/hubfs/Blogs/Application%20Dependency%20Monitoring%20FAQs/adm-faqs-hero.png?width=1792&height=960&name=adm-faqs-hero.png) --- ## Definition: What Is Application Dependency Monitoring? [![ThousandEyes Managed Services: Networks You Don't Own](https://blog.iptel.com.au/hs-fs/hubfs/Blogs/ThousandEyes%20Managed%20Services/thousandeyes-managed-services-square.png?width=173&height=173&name=thousandeyes-managed-services-square.png)](https://blog.iptel.com.au/thousandeyes-managed-services)Application dependency monitoring watches the applications your business relies on and every network they need to reach your users — your LAN and WAN, your internet links, DNS and the cloud or SaaS provider at the far end. It learns what normal performance looks like and alerts you when something drifts away from it. The point isn't more graphs. It's knowing which link in the chain broke when staff can't work or customers can't be served. It's one part of a wider idea, [full stack observability](https://blog.iptel.com.au/managed-services-full-stack-observability): seeing the whole delivery path rather than just whether your own devices are up. Related reading - [Application Dependency Monitoring: How the Service Works](https://blog.iptel.com.au/managed-services-application-dependency-monitoring) - [ThousandEyes](https://blog.iptel.com.au/thousandeyes) --- ## Getting Started: How Do I Get It? We deliver application dependency monitoring with [Cisco ThousandEyes](https://iptel.com.au/technologies/thousandeyes), run by our engineers as part of our [managed services](https://iptel.com.au/managed-services). ThousandEyes can be added to the Highlight dashboard you already get from us, so internet, cloud and SaaS paths sit next to your device health and open incidents. The conversation starts with which applications matter most and where the people using them sit. From there we design the tests, place the agents and agree what counts as a problem. Already own ThousandEyes? We can work within your existing account and help you get more from the tests you're paying for. Starting from scratch? Our [ThousandEyes option tool](https://score.iptel.com.au/thousandeyes) will point you to the ThousandEyes options that suit how your business works. Related reading - [ThousandEyes Agents](https://blog.iptel.com.au/thousandeyes-agents) - [Cisco Powered Managed Services: What It Means for You](https://blog.iptel.com.au/cisco-powered-managed-services) --- ## Business Benefits: What Does It Give You? [![Managed Network Services: Build the Business Case](https://blog.iptel.com.au/hs-fs/hubfs/Blogs/Managed%20Network%20Services%20Business%20Case/msp-business-case-square.jpg?v=2&width=173&height=173&name=msp-business-case-square.jpg)](https://blog.iptel.com.au/managed-network-services-build-the-business-case)The biggest benefit is speed to an answer. When an application misbehaves, you can see whether the fault sits inside your network, with an ISP or with the provider, and hand your application teams clear evidence instead of a hunch. Outages get shorter and the blame game stops early. It also gives you a baseline — a measured view of what good looks like for each application. Sounds easy. In practice, most organisations have never written it down. Baselines make projects easier to judge. Measure before a WAN change, during the cutover and afterwards, and you have success criteria that are hard to argue with. And as a CIO or decision maker, you get trend data to decide where to invest next, backed by evidence rather than the loudest complaint. Related reading - [Managed Network Services: 5 Benefits for Your Business](https://blog.iptel.com.au/managed-services-top-5-benefits) - [Managed Services Q&A: Is It Right for Your Business?](https://blog.iptel.com.au/managed-services-qa) --- ## Cost: What Drives the Price? ThousandEyes is licensed on consumption, using units. The number, type and frequency of your tests decide how many units you use, so the cost depends on the scope you choose and the managed service tier around it. We don't publish a price because no two test plans look the same. Good test design is where the savings are. A scripted browser transaction run every minute from many locations consumes far more units than a simple network path test from the sites that matter. The skill is matching each test to the question it needs to answer. Want a feel for the value at stake? Our free 10-minute [Build Your Business Case assessment](https://score.iptel.com.au/managed-network-services) recommends a service tier for your network. **Pro-Tip:** Start with a short list of applications and the sites that use them most. Let those baselines settle before adding more tests, rather than buying coverage for everything on day one. Related reading - [Managed Services FAQs Part 1: Support, Hardware and Skills](https://blog.iptel.com.au/managed-services-faq-part-1) - [Managed Services FAQs Part 2: Data, Scope and Security](https://blog.iptel.com.au/managed-services-faq-part-2) --- ## Support: What Does the Managed Service Include? [![Highlight: Service Observability for Managed Networks](https://blog.iptel.com.au/hs-fs/hubfs/Blogs/Highlight/highlight-service-observability-square.png?v=3&width=173&height=173&name=highlight-service-observability-square.png)](https://blog.iptel.com.au/highlight-service-observability)Our engineers design and run the tests, document an agreed form of measure (AFOM) for each one, and set an alert and notification schema so the right people hear about the right problems. We can also handle ThousandEyes licensing, and the results feed into the reporting and service reviews you already receive. Because the service is co-managed, you keep full administrative access to your own environment. Requests, reports and root-cause analyses all sit in one customer portal. Service reviews run quarterly or monthly depending on your tier. They cover performance, incidents, changes, capacity and your roadmap, with application test results as part of the picture. Related reading - [Incident Management in Managed Services: How It Works](https://blog.iptel.com.au/managed-services-incident-management) - [ThousandEyes Managed Services: Top 5 Reasons](https://blog.iptel.com.au/top-5-reasons-thousandeyes-managed-services) --- ## Application Dependency Monitoring: FAQs ### Is It the Same as Application Performance Monitoring? Not quite. Application performance monitoring looks inside the application's code and servers. Application dependency monitoring looks at everything the application relies on to reach users — networks, internet paths, DNS and providers. Plenty of organisations use both. ### Does It Replace Our Existing Network Monitoring? No, it adds to it. Highlight still watches device health and performance across the network we manage, and ThousandEyes extends that view past your edge to the internet, cloud and SaaS services you depend on. ### Who Receives the Alerts? Whoever you agree in the alert and notification schema. That's normally our service desk plus nominated people in your IT or application teams, so the right person knows and nobody is caught by surprise. ### Can You Monitor SaaS Applications Such as Microsoft 365? Yes. ThousandEyes tests can measure both the path to a SaaS platform and the response of the service itself, from your offices or from cloud vantage points, so you can see which side of the line a slowdown sits on. --- ## Application Dependency Monitoring: Summary Application dependency monitoring answers the question every helpdesk dreads — where is the problem? — with evidence. Delivered with ThousandEyes as part of our managed service, it gives you a baseline for the applications that matter, alerts tied to thresholds you agreed, a cost shaped by sensible test design and regular reviews that turn the data into decisions. ### Need Help With Application Dependency Monitoring? If a handful of applications keep your business running, it's worth knowing how they're really performing. Try our [ThousandEyes option tool](https://score.iptel.com.au/thousandeyes), read about [Cisco ThousandEyes at IPTel](https://iptel.com.au/technologies/thousandeyes), or take the free 10-minute [Build Your Business Case](https://score.iptel.com.au/managed-network-services) assessment for a recommended service tier and the value at stake. If that's useful, [make an enquiry](https://iptel.com.au/managed-services-enquiry), explore our [managed network services](https://iptel.com.au/managed-services) or email [sales@iptel.com.au](mailto:sales@iptel.com.au) and we'll set up a chat. #### Related Articles ###### [Free ThousandEyes Setup](https://blog.iptel.com.au/free-thousandeyes-setup) Feb 23, 2024 ###### [Full Stack Observability: Managed Visibility Explained](https://blog.iptel.com.au/managed-services-full-stack-observability) Feb 13, 2026 ###### [Application Dependency Monitoring: Top 3 Reasons](https://blog.iptel.com.au/managed-services-application-dependency-monitoring-top-3-reasons) Mar 12, 2026 ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mark McSherry", "url" : "https://blog.iptel.com.au/author/mark-mcsherry" }, "dateModified" : "2026-10-03T07:36:18.006Z", "datePublished" : "2026-09-21T02:17:30.000Z", "headline" : "Application Dependency Monitoring: FAQs Answered", "image" : [ "https://blog.iptel.com.au/hubfs/Blogs/Application%20Dependency%20Monitoring%20FAQs/adm-faqs-square-feature.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.iptel.com.au/application-dependency-monitoring-faq", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.iptel.com.au/hubfs/IPTel_Solutions_February2020%20-%20Header%20SiteMap/Images/IPTellogo-byline-2020-dark-v2.png" }, "name" : "IPTel Solutions Pty Ltd" } } ```