All customers are different! Sounds simple but there is never a truer statement when it comes to Managed Services. Whether its engineering capabilities and team structures, budgetary restrictions, technology stack or pain points all of these vary on scales for each customer. With this mixture of customers, it no longer makes sense to offer customers one package of Managed Service no matter the tiers within it
Customers need greater flexibility and agile support in a way that works for them as an organisation.
At IPTel Managed Services we have listened, evolved and adapted, and are thrilled to provide three exciting levels of service all built around providing value to customers:
- Complete Care: Full MSP offering in Bronze, Silver or Gold
- Escalation Assist: Ad-hoc support for when you need to escalate issues and get the help you need quickly
- Essential Support: Included hours to allow your business flexibility to use what you need
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- Meraki Managed Service
Complete Care
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The "Complete Care" option is IPTel's most comprehensive managed service, offering end-to-end management of your network.
Perfect for those customers lacking internal capabilities to support their environment or are seeking a new Managed Services partner.
Our Complete Care is structured through a tiering system of Bronze, Silver and Gold each of which offers several different inclusions to maximise the benefits to your business.
Peace of mind is the name of the game here – taking away the stress and worry of your network and leaving it to the engineering experts.
ASSOCIATED BLOGS:
Escalation Assist
Through customer engagement and experience we have found some customers are not in the market for a Managed Service – they simply want to keep things in-house, have had a bad experience or simply it’s just not in their strategy.
They have internal teams and support capabilities however they are not exempt from the common challenges all support teams face – resourcing, overstretched teams and skills gap.
We are pleased to fill that gap with our “Escalation Assist” model which is purely focused on a structured Ad-hoc response model for our customers.
Built through a partnership approach you have access to all our Senior Engineering capabilities and support in a flexible non-commitment model offering you support when you need it most – with no set commitment or monthly charge.
We don’t just stop there though – periodic customer reviews with our engineers, insights and reporting into your environment as well 24x7 response provides customers a flexible and agile support model that works for them.
Key Inclusions:
- TBA
ASSOCIATED BLOGS:
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Essential Support
The "Essential Support" option bridges the gap between the two models outlined above.
This hybrid solution is centred all around co-management, and IPTel acting as an extension of your internal team, providing invaluable benefits and insights without removing that internal knowledge and ownership.
We deploy our Essential Service level of monitoring to provide us with the insights we need to enable a high level of collaborative support.
With several additional inclusions and SLAs attached we firmly believe this support model provides customers an optimal solution and balance between managing the network internal and external support.
Key Inclusions:
- TBA
ASSOCIATED BLOGS:
Summary
In conclusion, IPTel's managed service support options—Complete Care, Essential Support, and Escalation Assist—offer a range of solutions tailored to meet the diverse needs of modern businesses.
Whether you're looking for comprehensive network management, a balanced approach, or specialized support, IPTel has the right option to help you achieve your goals and maintain a high-performing, secure, and reliable IT network.
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