Software Defined Access - or SDA for short - is the technology used for automated network deployment, configuration and maintenance. The best way to find out if it works? Deploy it in your lab - and that's exactly what we did!

Unplanned interruptions or reductions in the quality of IT services all underline what makes an Incident. When incidents arise effective Incident Management is key in ensuring swift restoration of service, clear communication to all stakeholders, adopting lessons learnt and a number of additional components that all form the handling of and Incident.

AIOps, or artificial intelligence for IT operations, is a term that refers to the use of machine learning, data analytics, and automation to improve the performance, reliability, and security of IT systems. Here at IPTel we are always looking at ways to engineer improvements to our service and leveraging AIOps is one such way.

What is RF Tuning? When a Wi-Fi network is installed, it should automatically set access point power and channels. It doesn't always get it right, so for that reason we strongly recommend any new install to undertake an initial RF Tuning activity.

Warehouses have very special requirements when it comes to providing Wi-Fi coverage, for a whole host of reasons. They are a challenging environment in RF terms - there's often high ceilings, lots and lots of metal racking, RF attenuation is constantly changing (shelves filling and emptying, forklifts moving loads around and so on) and small devices[…]

Wouldn't it be nice to turn up at a new location and your mobile phone seamlessly connects to the local Wi-Fi Hotspot? What if you could have a mobile-phone-like roaming experience, but with your Wi-Fi devices? There's been a lot of work to enable just this functionality - enter the Wireless Broadband Alliance (WBA) OpenRoaming standard.

In this blog series, I wanted to explore what a Wireless First strategy looks like for a number of customer verticals. Universities have extensive demands on their wireless infrastructure. Should Wi-Fi be the technology of choice for Universities?

Managed Services are designed to complement a business's systems, processes and people in the management of ICT assets. Internal staff are often stretched between BAU work and working on strategic initiatives and projects for the business. Managed Services helps resolve this – and a range of other issues for a business. In this blog, we’ll take a look[…]

For a while now Cisco has had both the Meraki and Cisco product sets. While these both have a part to play in the market and in meeting customer requirements, the strategy from Cisco is really to combine these two technologies. In this blog, we’ll take a look at how Cisco is combing the best from their Meraki and Cisco product sets.

In this blog, we’re going to cover a couple of topics – we’ll start with a look at how you get the most from the Meraki equipment you have deployed and take a look over the new features that Meraki has added to the dashboard – let’s get started!