Warehouse Managed Services

Managed Services are important for many businesses but not every business is the same. In this blog we’ll explore how Managed Services for your network can make your warehouse operations successful and pain free!

At IPTel we specialise in Managed Services for Cisco and Meraki products, both of which are heavily used in the warehouse space.

There’s many advantages to an MSP arrangement for your business – but warehouses have some specialist requirements.

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Warehouse Operations

In the rest of this blog we’ll dive into some of the support we can offer as an MSP to help support a warehouse – but to understand what that is, we’ll firstly run though what makes a warehouse different to other businesses.

Here’s the key points:

Size and Scale: Warehouses can be huge buildings - anywhere from a few thousand square meters up to and over a 100,000m2 – that’s a big space to deploy networking technologies
Extended Hours: Typically most warehouses work in more than one shift, which can mean the need for extended support
Wi-Fi Reliability: Wi-Fi is critical for warehouses – so many devices now operate on Wi-Fi, this has to be super reliable
Industrial Environment: While maybe not a harsh environment, warehouses can get quite hot and sometimes a bit dusty – so this needs to be taken into account
Downtime: Downtime has to be minimised in working hours – and upgrades performed when the warehouse is not operational
Seasonality: Depending on what’s in your warehouse, you might do a large percentage of your entire annual throughout over the Black Friday and Christmas periods – you need to have the highest uptimes during these times of the year

Now we’ve discussed some of the things important for your warehouse – let’s take a look at how we can help with our MSP services.

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Wireless Managed Service

From the list above, Wi-Fi is probably the most important service for ensuring staff can meet their daily stock picking KPIs.

Warehouses use many wireless devices such as barcode scanners voice pick devices, location tracking tags and other Wi-Fi based equipment.

At IPTel we specialise in the delivery of Wi-Fi and have particular specialisation in large warehouse Wi-Fi delivery. This capability allows us to ensure that your Wi-Fi is operating in perfect condition.

We can fulfil and support and pre-empt issues on your wireless network to ensure that your staff have the best wireless experience possible.

Our monitoring and reporting can confirm your network is operating the way it should and in the event of any dropouts we have the skills to fault find and fix the problems.

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MSP Operation Hours

Our MSP service comes as a Bronze, Silver or Gold service with optional additional time zones which can be added in.

In addition if you take the Gold service you will have access to a 24/7 support so if your warehouse does operate 24/7 or you can offer support to match your network requirements for your warehouse.

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IoT MSP

We can support your industrial equipment and in a warehouse where there may be switching dotted around your site, in racks with no air conditioning and possibly in a dusty environment, the need for fanless industrial switching is paramount.

Understanding the environment means we can help operate that environment on your behalf and when you need upgrades, recommend and deploy the most appropriate solutions for you.

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Visibility

Warehouses really cannot accept downtime, so visibility on the network is key to predicting an issue before it occurs – and faulting finding one as quickly as possible once it has happened.

Our MSP blends the use of our monitoring software, so we know when an issue is starting to happen (and often we can take pre-emptive action) and software which tests the user experience – key in a warehouse environment.

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