Modern day business and enterprises often have a fully Managed Service or a Hybrid approach with internal teams. While the option to use an MSP is crucial for maintaining the Network, customers often encounter several pain points and issues that can hinder their overall experience. This blog explores some of the most significant challenges customers face based on the conversations we have had and offers insights into how we aim to address these through our IPTel Managed Service.
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One of the most common complaints from customers is the lack of proactive support.
This can lead to increased downtime and frustration from all parts of the business. While customers appreciate high quality of support when issues do arise the real value is in identifying issues before they end up becoming a negative impact on the business.
Here at IPTel the tools we leverage to address this problem are through our monitoring platforms LogicMonitor and ThousandEyes.
LogicMonitor has inbuilt AI forecasting that can track historic performance data and predict where issues are likely to occur in the future. Likewise ThousandEyes is built all around establishing what normal looks like and the instant there is deviation away from that action is taken.
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Effective communication is crucial in any business relationship, and the relationship with an MSP is no
Customers often feel left in the dark about the status of their network, upcoming maintenance, or potential issues.
This lack of transparency can cause confusion and diminish trust between a customer and a Managed Services provider. Regular updates, clear communication channels, and a responsive support team can greatly enhance the customer experience. Our motto is limited information is better than no information.
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As businesses grow, their network needs to evolve. Vendors are releasing new products and services at
Many customers find that their MSPs struggle to scale services efficiently to match their expanding requirements.
This can result in network bottlenecks, performance issues, and an inability to support new technologies or increased loads to match the growth of a winder business
The Motto at Iptel is ‘Network Engineering Excellence’ and we take pride in taking our customers on a journey to being the best that they can be. We are engineer led in the MSP space with our expert team of CCNA, CCNP and CCIE engineers supported by our Service Delivery team we are here to help our customers take their business to the next level.
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With the rise in cyber threats, network security has become a top priority for businesses. Customers
Issues such as outdated security protocols, insufficient monitoring, and slow response to security incidents can leave businesses vulnerable. Being closely aligned with Cisco we have vast experience in several different products that are all designed to help business secure their network and data – this now comes under Cisco Secure Services Edge.
At IPTel we are also investing heavily in our XDR and Splunk capabilities to be able to provide customers the benefits these technologies can provide.
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Cost is a significant concern for many businesses, and the perceived value of services provided by an MSP
Customers often feel that they are paying too much for the services they receive, and hidden fees or unexpected charges can only increase this sentiment.
At IPTel we are transparent and flexible in our pricing.
We have no restrictive MAC list stating we only do this, and we only do that. For any significant and complex pieces of work these are managed through our Professional Service process but for everything else its included as default in our Managed Service.
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At IPTel Solutions our MSP is all around Augmenting with your existing teams and not replacing them.
We are not here to lock you out of your network we are here to help take it to the next level via a partnership approach.
Our support options included Complete Care (Full Managed Services), Essential Support (Hybrid Model with your internal team) and finally Escalation Assist (T&M model).
Based on customer conversations and experience we feel we have all bases covered for the different types of support customers need.
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While basic Network Managed Service Providers play a crucial role in maintaining an IT infrastructure,
In a world where connectivity is key, prioritizing the needs and expectations of customers will ultimately lead to mutual success and growth that will benefit both customers and us here at IPTel.
We would love to hear more from you out there and the experiences you have had with Managed Services and what pain points you identified and caused you issues.
Get in touch now for a free consultation on how we can help you.
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